Frequently Asked Questions pdn99
Answers for Malaysian Players

Log in to your pdn99 account, go to the Deposit section, and select FPX Online Banking. Enter the deposit amount (minimum RM50), then choose your bank — supported banks include Maybank, CIMB, Public Bank, RHB and other major Malaysian banks. You will be redirected to your bank's portal to confirm the transaction. Once successful, your account balance will be credited shortly.

Yes, pdn99 accepts deposits via USDT, BTC and ETH. Select the Cryptocurrency option when making a deposit, copy the wallet address provided, and send your crypto assets. Crypto transactions typically require several block confirmations before the balance is credited to your pdn99 account. Make sure you use the correct network so your funds are not lost.

pdn99 does not charge any processing fee for deposits via Touch 'n Go eWallet, DuitNow or FPX online banking. For crypto deposits, you may need to cover the network fee (gas fee) set by the respective blockchain, not by pdn99. The amount you enter is the amount that will go into your gaming balance.

If your deposit has not been credited after a few minutes, first check the transaction details in your e-wallet or banking app to confirm the payment went through. Then contact the pdn99 support team via 24/7 live chat and provide proof of the transaction such as a screenshot of the receipt. Our team will review and resolve the issue promptly.

The minimum deposit at pdn99 is RM50 for all payment methods — whether Touch 'n Go eWallet, DuitNow, FPX online banking or crypto. There is no different limit by method. This lets you play with a more controlled budget according to your means.

Identity verification, or KYC (Know Your Customer), is a standard requirement in the licensed gambling industry worldwide. pdn99 carries out this process to ensure the account is owned by its rightful owner, to prevent fraud and money laundering, and to protect the player. The process also helps ensure funds are withdrawn to the correct account.

pdn99 may request identity verification when you make your first withdrawal, when your cumulative amount reaches a certain threshold, or when there is activity that requires additional review. You may also be asked to verify your identity during the account registration process. Having your account verified early avoids delays in the future.

Yes, this is very important. The full name in your pdn99 account must match the name in the bank account, Touch 'n Go eWallet or DuitNow account you use for deposits and withdrawals. A name mismatch can cause transactions to be rejected or delayed for security review. Use your full name as it appears on your MyKad when registering.

pdn99 accepts the official Malaysian identity document MyKad (Identity Card) as the primary document. You need to submit a clear photo or scan of both sides of the card. For international players, a valid passport is accepted. Make sure the image is not blurry, not cropped, and that all details including your IC number and date of birth are clearly readable.

If your verification is rejected, pdn99 will inform you of the reason. Common reasons include an unclear document image, an expired document, or a name mismatch. You can resubmit a clearer or correct document. Contact pdn99 support via live chat for further guidance so the review process can continue quickly.

Sic Bo is a dice game that originated in Asia and is very popular among Malaysian casino players. Players place bets on combinations of results from three dice before they are shaken and revealed. The types of bets vary — from betting on the total sum, specific numbers, to particular combinations. At pdn99, Sic Bo is played live with real dealers via high-quality video stream.

Yes, the pdn99 live casino is fully optimised for mobile phones. You can play baccarat, roulette, blackjack, Sic Bo and Dragon Tiger directly through the web browser on your Android or iPhone — no app download required. Make sure your internet connection is stable so the video stream runs smoothly during your session.

Betting limits at pdn99 live casino tables vary by game type and the table selected — there are low-limit tables suitable for new players, and VIP tables with higher limits for experienced players. The limit details for each table are displayed directly in the game interface before you sit down, so you can choose a table that fits your budget.

Baccarat is a simple card game where you bet on whether the Player, Banker or Tie hand will get a card value closer to 9. Each hand receives two or three cards according to fixed rules. At pdn99, a live dealer handles all the cards — you just need to choose your bet and wait for the result. It is a game well suited for beginners.

Withdrawals at pdn99 are typically processed within less than 1 hour after a request is submitted. This applies to all methods — Touch 'n Go eWallet, DuitNow, FPX online banking and crypto. The exact processing time may vary depending on when the request is made and your account verification status, but our goal is within one hour.

The minimum withdrawal at pdn99 is RM50 for all payment methods. This is the same as the minimum deposit limit to make it easier to remember. Make sure the available balance in your account is sufficient and any bonus wagering requirements have been met before submitting a withdrawal request.

There are several reasons a withdrawal may be delayed — including an account that has not been fully verified, unmet bonus wagering requirements, or incorrect recipient account details. Contact pdn99 support via 24/7 live chat with your transaction ID. Our team will check the status and help resolve the issue quickly.

Yes, winnings from bonuses can be withdrawn once the wagering requirements are met. For example, if you receive a RM200 bonus from a RM100 deposit, the wagering requirement is RM200 × 15 = RM3,000. Once that total wagering amount is reached, the remaining balance — including bonus winnings — is eligible for withdrawal through the normal process.

Generally, pdn99 encourages withdrawals to the same method used during the deposit. This is part of the security measures to prevent money laundering and ensure funds are returned to the right person. If you used Touch 'n Go eWallet for your deposit, withdrawals should go to the same e-wallet. For specific queries, contact our support.