pdn99 Privacy Policy
pdn99 is committed to protecting the personal information of every player. This policy explains in detail how we collect, process, store and secure your data in line with international data protection standards.
Your Data Protection is Our Priority
We apply multiple layers of protection to keep your information secure at all times.
Full Data Encryption
Every data exchange between your device and pdn99 servers is encrypted using 256-bit SSL protocol. Your account information, payment details and transaction records cannot be accessed by any outside party.
Information Never Sold
pdn99 has never sold, rented or transferred players' personal information to any third party for marketing purposes. Your data is used solely to operate our services.
User Access Rights
You have the right to request, update or delete your personal data at any time. Contact our customer service team via live chat or email for any data-related requests.
Secure Data Storage
Your data is stored on servers protected by multi-layer firewalls and intrusion detection systems. Internal access is restricted to authorised staff only, with continuous monitoring.
Your Cookie Controls
pdn99 uses cookies to improve user experience and analyse website performance. You can manage your cookie settings at any time through your browser settings without affecting core functionality.
Privacy Support 24/7
Our team is ready to assist with any privacy and data protection enquiries 24 hours a day, 7 days a week via live chat and email in Malay and English.
pdn99 is an online gambling platform operating under international licensing, offering online slots, live casino, sports betting, Dragon Tiger and crash games to Malaysian players. We understand that your trust in this platform depends on how we handle your personal information.
This Privacy Policy is a legal agreement between you as the user and pdn99 as the platform operator. It clearly explains the types of information we collect, the purpose of collection, how it is stored, the limits on disclosure and the rights you hold over that data. We comply with data protection principles set out under our international licensing requirements.
1. Information We Collect
In operating the pdn99 platform, we collect various categories of personal information to ensure services that are safe, orderly and compliant with regulatory requirements. Collecting this information is necessary to allow you to make deposits, withdraw funds, receive bonuses and use account features smoothly.
Account Registration Information
- Full name as shown on your identity card (MyKad) or official document
- Active email address used for account communications
- Mobile phone number for two-factor verification
- Date of birth for age verification purposes (minimum age 21)
- Username and password chosen during registration
Financial and Transaction Information
- E-wallet details (Touch 'n Go eWallet, DuitNow) linked to your account
- FPX banking account information for deposit and withdrawal processing
- Cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable
- Complete records of all deposit and withdrawal transactions
- Betting history and gaming activity on the platform
Technical and Usage Data
- IP address and general geographic location information at login
- Device type, operating system and web browser used
- Session information including login time, logout time and duration of use
- Cookie data and session tokens to support user experience
- Error logs and technical diagnostics for system improvement
2. How We Use Your Data
The personal information we collect is used responsibly and limited to the purposes stated below. pdn99 does not use your data for any purpose other than those outlined here without obtaining your consent first.
- Account management: Processing registration, verifying identity, managing logins and maintaining the security of your pdn99 account.
- Payment processing: Carrying out deposit and withdrawal transactions through Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency safely and efficiently.
- Regulatory compliance: Meeting our anti-money laundering (AML), know your customer (KYC) and international licensing obligations.
- Customer support: Enabling our 24/7 customer service team to assist you with enquiries, complaints and account-related requests.
- Responsible gambling: Detecting usage patterns that may indicate a need for additional protection and offering appropriate control tools.
- Platform security: Detecting and preventing fraud, hacking, account abuse and other suspicious activity that could affect the security of the pdn99 community.
- Service communications: Sending important notifications about your account, transactions, terms updates and promotions that you have chosen to receive.
3. Disclosure to Third Parties
pdn99 prioritises the confidentiality of your information. We do not sell or transfer your personal data to third parties for marketing purposes. However, in operating our services, there are limited situations where sharing information is necessary and legally permitted.
- Payment processors: Authorised financial service providers for processing transactions through your chosen payment channels.
- Game providers: Gaming software companies that supply content to our platform, limited to data required for technical operations.
- Regulatory authorities: Licensing bodies and law enforcement agencies when required to do so under legal obligations.
- Technical services: Cloud infrastructure and cybersecurity providers that help maintain the pdn99 platform, subject to strict data processing agreements.
4. Information Security
pdn99 continuously invests in security infrastructure to protect your data from unauthorised access, loss, destruction or disclosure. Our security measures cover technical, organisational and physical protections.
5. Cookies and Tracking Technologies
The pdn99 platform uses cookies and similar tracking technologies to improve user experience, analyse website performance and ensure correct technical functionality. There are several types of cookies we use.
Essential Cookies (Required)
These cookies are required for the platform to function correctly. They include login session tokens, language preferences, security settings and temporary data during a game session. Essential cookies cannot be disabled without affecting use of the platform.
Analytics Cookies (Optional)
Analytics cookies help us understand how users interact with the pdn99 platform. This information is used to improve website design, performance and content. Data collected is anonymous and not linked to your personal identity.
Preference Cookies (Optional)
These cookies save your personal settings such as display preferences, interface language and other platform preferences so you do not need to set them again each time you visit pdn99. You can delete these cookies through your browser settings at any time.
6. Your Rights
As a pdn99 platform user, you have certain rights regarding your personal information. We respect these rights and provide clear channels for you to exercise them. Requests relating to data rights can be submitted to our customer service team via live chat or email 24/7.
Right of Access
Request a copy of all personal information we hold about you
Right of Rectification
Update or correct personal information that is inaccurate or outdated
Right of Erasure
Request deletion of your personal data subject to legal requirements
Right to Object
Object to the processing of your data for specific purposes such as direct marketing
Data Portability
Obtain your data in a machine-readable format for transfer
Restriction of Processing
Request a temporary restriction on data processing during an investigation or dispute
7. Data Retention Period
pdn99 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records in accordance with applicable legal and international licensing requirements. Financial data and transaction records are retained for periods specified by regulatory requirements for audit, fraud prevention and legal compliance purposes. Once the mandatory retention period ends, data will be securely deleted or anonymised.
8. Age Verification and Child Protection
As part of the registration and KYC verification process, pdn99 collects and verifies the date of birth of all users. If we find that the age information provided is inaccurate or that an account has been opened by an individual under the age of 21, the account will be suspended immediately and all transactions will be reviewed. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without your knowledge, please contact us immediately so that appropriate action can be taken.
9. Changes to the Privacy Policy
pdn99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Each new version will include a clear effective date at the top of this document.
For material changes, we will notify you via your registered email or through a prominent notice on the pdn99 platform at least seven days before the changes take effect. Continued use of the platform after the effective date of such changes will be considered your acceptance of the updated Privacy Policy. Previous versions of this Privacy Policy can be requested through our customer service.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or pdn99's data protection practices, please contact our team through the following channels. We are committed to responding to every enquiry seriously and within a reasonable timeframe.
Privacy Support Channels
- Live Chat: Available 24/7 directly on the pdn99 platform in Malay and English
- Email: [email protected] — for privacy enquiries, data requests and related complaints
- Response time: Support is available every day without interruption through both channels above
Play on a Trusted Platform
pdn99 combines strong data protection with a complete online gaming experience. Register your account and take advantage of a 200% welcome bonus of up to RM1,500.